Refund policy

Refunds & Returns

Last updated: October 19, 2026

We want you to feel confident choosing Cossatot Works. If your purchase isn’t right for you, we accept returns of eligible, unused products under the terms below.

30-Day Returns

You may request a return within 30 days after your order is delivered. Standard, non-personalized knives and wood products are eligible unless clearly marked final sale before purchase.

To qualify for a change-of-mind return, your item must be:

Unused, unmodified, and in its original condition.
Returned with all included accessories, such as sheaths, stands, and care materials.
Packed in its original protective packaging or an equivalent that protects it during shipping.

You may carefully unpack and inspect your purchase. Cutting, sharpening, carrying, washing, applying finishes, or otherwise putting an item into service goes beyond inspection and may make it ineligible for a change-of-mind return. These conditions do not limit your rights regarding defective, damaged, or incorrect items.

We do not charge a restocking fee for qualifying returns.

How to Start a Return

Email hello@cossatot.com with your order number or other proof of purchase, the item you wish to return, and the reason for your request.

Please contact us before shipping your return. We will provide return instructions and the correct return address. Ship your approved return within 14 days after we send those instructions.

Pack your item securely. Knives must have their blades and points safely protected so they cannot move or pierce the packaging. Use a tracked shipping service and keep your shipping receipt until your return is resolved.

Return Shipping Costs

For change-of-mind returns, you are responsible for return shipping costs. If we offer a prepaid return label, we will tell you its cost before you accept it, and that amount will be deducted from your refund. Original shipping charges are not refundable for change-of-mind returns, except where required by law. If your order shipped free, we will not deduct our original shipping expense from your refund.

If we confirm that your item is defective, arrived damaged, or was sent incorrectly, Cossatot Works will cover the necessary return shipping and any shipping for an agreed replacement. If a refund is the appropriate resolution, we will also refund applicable original shipping charges.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact hello@cossatot.com promptly if something is wrong. Include your order number, a description of the issue, and, when possible, photos of the item and packaging. Please retain the packaging while we review shipping damage.

We will work with you to arrange an appropriate repair, replacement, or refund, subject to your rights under applicable law. Our 30-day change-of-mind return window does not limit any applicable warranty or legal rights concerning defective or nonconforming goods.

Handmade Character and Natural Materials

Our products are individually crafted using materials with natural variations. Wood grain, wood color, forged textures, and finish details may vary from piece to piece and from product photographs. These expected variations are part of the character of the work.

This does not excuse structural defects, poor workmanship, or material differences from the product description. If you are unsure whether something is an expected variation or a problem, please contact us.

Product Care and Use

Please follow the care instructions provided with your product. Carbon steel can develop a patina with normal use and may rust if left wet or stored improperly. Wood products can be damaged by soaking, dishwashers, excessive heat, or improper storage.

Normal wear, expected patina, and damage caused by misuse, unauthorized modifications, or failure to follow care instructions are not manufacturing defects and do not qualify for change-of-mind returns. If you believe an issue is related to materials or workmanship, contact us so we can review it.

Exceptions and Non-Returnable Items

The following are not eligible for change-of-mind returns:

Personalized or custom-made products created to your individual specifications, where that exclusion was disclosed before purchase.
Products clearly marked final sale before purchase.
Gift cards, except where redemption or refund is required by law.

Being handmade or produced in a small batch does not, by itself, make a standard product non-returnable. These exclusions do not remove applicable rights concerning defective, damaged, incorrect, or misdescribed items.

Cancellations

If you need to cancel an order, email hello@cossatot.com as soon as possible. For standard products, we will cancel and refund your order if we receive and can process your request before shipment. Once an order ships, our return process applies.

Any special cancellation terms for personalized products, custom work, or preorders will be disclosed before purchase. Applicable legal cancellation rights are unaffected.

Exchanges

Email us before returning an item for an exchange. Exchanges are subject to availability because many of our products are made in small batches. We will confirm any price difference and shipping costs before proceeding. If a replacement is unavailable, you may receive a refund for an otherwise eligible return.

Refunds

We will inspect your return and email you the outcome. For qualifying returns, we will issue your refund to the original payment method within 10 business days after receiving the returned item. Your refund will include the returned item’s purchase price and applicable sales tax, less any return-label cost you agreed to. Shipping charges are handled as described above.

If a change-of-mind return arrives used, modified, incomplete, or damaged, we will explain the issue and discuss available options before proceeding. We will not apply an unexplained deduction or restocking fee. If we offer a partial refund, we will explain the proposed amount and obtain your agreement first.

Your bank or payment provider may need additional time to post the refund. If you have not received a refund confirmation within 10 business days after your return was delivered to us, or your refund has not appeared within 10 business days after our confirmation, please contact us.

Your Consumer Rights

This policy does not limit any rights you have under applicable consumer protection laws, including mandatory cancellation or withdrawal rights and rights relating to defective, misdescribed, or undelivered goods. Where applicable law provides rights beyond this policy, those rights apply.